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Meet the team

Our clients enjoy the continuity of working with the same in-house content managers, writers and designers from project to project.

Ben Hollom

Strategy Director

Ben Hollom

Strategy Director

A Fellow of the Chartered Institute of Marketing, Ben brings more than 25 years of experience to the table with his diverse portfolio of work within agencies and the commercial sector. He has planned and executed complex, multi-strand strategies for high profile brands such as Axa, The FA, Zurich, Sky and Mazda throughout his career.

After owning an award-winning Ad agency in South Africa, Ben spent more than 10 years working as a consultant to agencies and client-side, before launching the content agency now known as Q in December 2010.

Ben used to be in a band which played all over the world for billionaires, celebrities... and even royalty!

James L’Esteve Client Services Director - Q Content

James L’Esteve

Managing Director

James L’Esteve

Managing Director

James steers the ship at Q, managing the content and delivery of all campaigns across the board and developing engaging, defined and bespoke briefs that best fit each client’s business needs.

His extensive background in content management includes more than 10 years’ experience working within the publishing sector on a wide range of projects. His experience includes working with leading brands in the music instrument field, both editorially and commercially, and creating a magazine and iPad app which won an award at the Content Marketing Awards (CMA).

James blows off steam by touring with his band Empire and frequently plays major festivals, including Download, Glastonbury and Sonisphere.

Tom Naysmith Founder & Director - Q Content

Tom Naysmith

Director

Tom Naysmith

Director

With expertise in both the finance and media sector, Tom holds a BSc degree in Economics and Politics from the University of Bath.

On a day-to-day basis Tom manages all things financial at Q and brings extensive knowledge of the publishing sector thanks to more than 10 years as Managing Director of specialist publisher M2 Communications.

Tom was the 5th Guildford Cub Scout tea-making champion, two years running. Unfortunately, it was all downhill from there. He owns two Rhodesian ridgebacks who help him supervise the office

Rachel Morgan Senior Content Manager - Q Content

Rachel Morgan

Senior Content Manager

Rachel Morgan

Senior Content Manager

Rachel puts her 15 years of experience in digital and print consumer lifestyle publishing to good use at Q, liaising with writers and her substantial portfolio of clients to ensure top quality content is delivered on time and to spec.

With a BA Hons in Multi Media Journalism, her expertise in the industry helps guide clients to content success.

Rachel indulges in wine, cheese and throwing pots in her spare time. She also used to test out honeymoon locations for a living.

Toni Waterfall Senior Content Manager - Q Content

Toni Waterfall

Senior Content Manager

Toni Waterfall

Senior Content Manager

Toni is part of the furniture here at Q, having been around since 2012 – first on a freelance basis and then joining the team in 2013.

Her degree in English Language and Communication and extensive background in copywriting has earned her the ‘grammar police’ badge of the office. Toni uses her skills to look after big names from the insurance, retail, travel, lifestyle and hospitality sector, ensuring every bit of content her clients receive is tip-top: on brief, on tone and on time.

When Toni’s not at work you can find her testing out new recipes in the kitchen – she’s also surprisingly proficient at reciting the alphabet backwards at high speed.

Sam Wilson

Content Manager

Sam Wilson

Content Manager

Joining the team at the start of 2021, Sam is an experienced writer, editor and content manager, with years of agency experience under his belt. With a background producing everything from technical whitepapers to animation scripts, Sam loves helping clients turn complex information into content that inspires and informs.

At Q, Sam makes sure that every piece of content works hard for our clients, and is delivered on brief and on time.

When not at work, Sam can be found running laps at the track or cycling his bike to far-flung destinations (Lithuania is as far as he has currently managed).

Jane Randall

Senior Designer

Jane Randall

Senior Designer

On an average day you'll find our in-house designer Jane crafting creative solutions for our clients from a variety of sectors. Whether she’s concocting concepts for infographics or bringing e-books to life, she always amazes us with her conceptual, imaginative brain.

Putting her degree in Graphic Design from UWE Bristol to good use, she worked as an illustrator and photographer, and has been a designer for over 15 years, with plenty of experience working in the world of marketing agencies.

Jane's a whiz in the kitchen and loves nothing more than feeding friends and family. She's a soon-to-be trained hypnotherapist and enjoys running and going to gigs. She's also fanatical about cinema - so much so that she belongs to a film discussion group. Who needs IMDb when Jane's around to give us the lowdown?

Lewis Johnson Social Media Manager - Q Content

Lewis Johnson

Social Media Executive

Lewis Johnson

Social Media Executive

Lewis is responsible for looking after all of our client's digital channels; creating, scheduling and analysing content on all platforms, as well as engaging with their audiences and providing recommendations on profile improvements.

Lewis has six years of experience working in the healthcare sector for both public and private practices, but after joining Q, his first-class digital and admin skills quickly won him the nickname ‘Spreadsheet’!

Eleanor Simmons Senior Business Editor - Q Content

Eleanor Simmons

Senior Business Editor

Eleanor Simmons

Senior Business Editor

Eleanor’s an integral part of our writing team here at Q, producing a range of content formats – thought leadership, white papers, blogs and infographic copy – for a variety of clients and sectors.

With a BA in History and German, as well as an NCTJ certificate in newspaper journalism and an MFA in Creative Writing under her belt, Eleanor previously worked as a newspaper journalist and for BBC News online. She then went on to work in charity copywriting for a number of years.

When Eleanor’s not at work, you can either find her playing the tenor saxophone, or wild swimming in a serene lake (weather depending).

Polly Cassidy Senior Business Editor - Q Content

Polly Cassidy

Senior Business Editor

Polly Cassidy

Senior Business Editor

Polly is an established member of the writing team here at Q, and our resident legal expert. As well as more than five years’ marketing experience in copywriting and PR, Polly was a paralegal for almost three years, handling both Claimant and Defendant Civil Litigation and Personal Injury Claims.

Polly uses her skills and experience to pen a range of blogs and thought leadership articles across a variety of sectors. She is a graduate of the University of Oxford and also has an MA and two legal qualifications (GDL and LPC).

Lisa Swan Senior Business Editor - Q Content

Lisa Swan

Senior Business Editor

Lisa Swan

Senior Business Editor

Lisa is an experienced editor and digital content specialist with more than 10 years of experience in online content creation, content strategy, web editing, web content strategy, SEO, social media and copywriting.

One of the longest-standing members of the team, Lisa’s previous roles included Digital Content Editor at City of Bristol College as well as Deputy Editor at a London-based publishing house. She holds a BA degree in French and American Studies from Middlesex University.

Lisa was once an extra in a Bollywood film. They made her wear bright yellow Lycra. She hasn’t been an extra since.

Matt Dando Senior Business Editor - Q Content

Matt Dando

Senior Business Editor

Matt Dando

Senior Business Editor

Matt’s background in sports and music writing began at the tender age of 16 when he composed his local football team’s matchday programme. Here at Q he produces a range of content including blogs, website copy and video scripts for a variety of clients and sectors. Matt graduated with a BA degree in Journalism from Brighton where he also obtained an NCTJ Preliminary Certificate.

When he’s not writing, Matt indulges his obsession with the American South, namely Western films, country music, bourbon whiskey and authentic fried chicken.